Terms of service
Please read these terms and conditions carefully before purchasing on samarkanddesign.com:
This website is owned and operated by Samarkand Design and Textiles Limited.
By placing an order with us you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at firstname.lastname@example.org before placing your order.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.
All prices at Samarkand Design are given in British Pounds Sterling (£). Please note Samarkand Design have no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
You must pay by credit or debit card at the time of the order. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. We will inform you if a product’s correct price is higher than that stated in your order and you may cancel the order.
Offers and Discounts
Discount and coupon codes are applicable only to the product or service to which they are validly applied. Discount and coupon codes are valid only towards the initial purchase, unless a recurring discount is specifically referenced in the coupon or promotion and only to the extent set forth in that coupon or promotion. Discounts offered after you have purchased, or agreed to purchase, the product are not applicable. Discount and coupon codes have no cash value and may not be transferred or used towards later purchases, downgrades, upgrades or modifications to any order. Discount or coupon code abuse will not be tolerated under any circumstances, and may result in the offer being withdrawn or the order cancelled. Samarkand Design & Textiles Ltd reserves the right to discontinue any discount code or promotion at any time, for any reason or no reason, without notice. All Sale items are not subject to Trade or any pre-arranged Discounts.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
We can ship products overseas under DAP (Delivered at place) terms. Tax, VAT and duty charges remain the sole responsibility of the recipient in the country where the product is received. Samarkand Design are not responsible for any tax, VAT or duty. These charges are specific to each country so the costs may vary, please contact your local customs office for further information.
We are only able to zero rate any product if it is leaving the UK, no matter where the order is instigated.
Returns & Exchanges
Please note that all sales of Sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against Sale purchases and the conditions set out below will not apply. If you are unhappy with our products in any way, they can be returned or exchanged provided that they are in saleable condition.
Subject to stock availability, we will exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. Please note that you will need to pay for the postage to return the item to us. If you wish to return your item and receive a full refund items need to be returned and reach us within 14 days of being received by you. If you return the product any later than the 14 day time slot, you will have up to 28 days (an extra 14 days) from the date of you receiving the goods in which to be issued with a Samarkand Design Credit Note to the value of the item at the time of purchase.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at Samarkand Design take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at email@example.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase. Please note that refunds can take up to 30 days and are subject to our payment provider refund regulations.
Returns & exchanges received outside the above time frames will not be accepted. For all returns you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been used and/or tags removed.
Accuracy of Content
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Ownership Of Rights
All rights, including copyright, in this website are owned by or licensed to Samarkand Design and Textiles Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Samarkand Design and Textiles Limited. You may not modify, distribute or re-post anything on this website for any purpose.
Our trademarks include (amongst others) the Samarkand Design name and logo, and your use of this web site does not grant you any rights to use our trademarks.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.